Which of the following best defines an ombudsman?
A person who represents a resident and investigates his or her complaint
A nurse representative who assures quality care
A person appointed by the court to handle an estate
A union representative
Correct Answer :
A. A person who represents a resident and investigates his or her complaint
Related Questions
What is the best way to improve communication with a resident who is 100% deaf?
An amplified phone system
A loud voice
Reduced noise
Pen and paper
When can a nursing assistant refuse to do a delegated task?
When the task is not part of the nursing assignments assignment
When it is not a task a nursing assistant should perform
When the nursing assistant has completed the task once this shift
When the nurse is sitting at the desk talking to other nurses
The resident is wearing an elastic bandage on her arm, and the CNA notices swelling and discoloration of the skin. What should the CNA do?
Complete the residents a.m. care and then report the swelling and discoloration to the nurse.
Elevate the arm.
Report the swelling and discoloration to the nurse immediately.
Remove the elastic bandage.
A resident has just been told of a family members death. The best way to help the resident deal with the death is by which of the following actions?
Assuring him or her that everyone eventually dies
Allowing him or her to grieve alone
Sharing with him or her that the family member is in a better place
Staying with the resident and encouraging him or her to talk.
Who is responsible to ask visitors to leave the residents room before giving the resident a bath?
The charge nurse
Someone in housekeeping
The nursing assistant preparing to give the bath
The nurse assigned to the resident
What measurement is used when documenting a residents intake and output?
Ounces
Milligrams
Milliliters
Cups
Which of the following procedures requires the CNA to wear gloves in order to adhere to standard precautions?
Setting up the dinner tray
Taking out the trash
Providing oral care
Providing hair care
Residents might experience which of the following due to decreased intestinal motility?
Liquid stools
Increased stools
Constipation
Increased appetite
Gloves are worn to protect residents when the nursing assistant performs which of the following activities?
Changing the residents clothes
Feeding the resident
Performing peri-care
Changing the residents position in the chair
Who should the nursing assistant report to when the resident is threatening to leave the facility without physician permission?
Physician
Supervisor
Nurse
Dietician
What is the medical term for low blood pressure?
Tachycardia
Hypertension
Bradypnea
Hypotension
A resident whose spouse has recently died cries frequently. What should the nursing assistant do?
Change the subject.
Introduce him or her to the other available residents on the unit.
Stay and listen to the resident as much as possible.
Tell the resident that things will get better over time.
A resident you are assigned has an ostomy drainage bag that is scheduled to be changed. What is your first action?
Apply skin protector around the stoma.
Empty the collection bag.
Cleanse around the stoma gently with soap and water.
Reattach the clean bag to the apparatus around the stoma.
Select the appropriate action of the nursing assistant when a resident refuses to transfer out of the bed into the chair.
Threaten the resident if he or she continues to refuse.
Ignore the resident and transfer him or her anyway.
Call for help to transfer the resident because he or she might become agitated.
Respect the residents wishes.
What is the last action taken by a nursing assistant when making a residents bed?
Handwashing
Removing all wrinkles from the bed
Repositioning the bed to a low position
Placing the call light near the resident
The nursing assistant is walking a resident around the unit, and the resident starts to fall. The first action of the nursing assistant should be which of the following?
Leave the resident and quickly grab the nearest chair.
Get behind the resident and ease the patient to ground slowly.
Get to the nearest phone and call for assistance.
Grab the resident by the arms and lift him or her up.
What statement suggests an understanding by the nursing assistant of cultural awareness?
All cultures are the same.
Once a person enters this country, he or she should learn the culture.
Care is planned to include a residents cultural needs.
Culture does not influence the care of residents.
When the doctor asks you to get the nurse stat, when does he mean for you to do it?
In 5 minutes or so
When you finish what you are doing
Before he leaves
Instantly
Which 6f the following is not a healthy way for a nursing assistant to reduce stress in his or her life?
Get plenty of rest and eat a balanced diet.
Get involved in a new hobby.
Go out several times a week for drinks after work.
Exercise several times a week.
Which of the following actions is a violation of the residents right to privacy and security?
Removing the residents clothes from his or her room without permission
Asking the residents permission to give the resident a bath
Gently waking the resident for breakfast
Offering the resident the opportunity to wash his or her face and brush his or her teeth before serving breakfast.
Which of the following best defines quadriplegia?
Flaccid lower extremities
No movement of all four extremities
Inability to move the left side
No feeling of both feet
Which of the following is a sign that a resident is being physically or verbally abused?
A daughter discusses changes in care with her mother.
The residents sleeping medication is withheld because the resident would not take a bath.
A son does not return his father for several hours whenever they go out to lunch.
The wrong medication is given to a resident.
Which of the following is not part of the procedure when documenting in the medical record?
Writing in pencil
Writing in pen
Crossing through mistakes and initialing them
Using correct spelling
When the nursing assistant is communicating with a resident who is suffering from memory loss, which of the following constitutes appropriate communication skills?
Sitting beside the resident and listening to him or her.
Ignoring the resident and continuing to work.
Laughing at what the resident is saying.
Asking the resident not to talk nonsense.
It is important for residents to be provided oral care daily to prevent one of the following problems:
Oral infections
Stomach disorders
Bowel problems
Tooth breakage
Which of the following is the best position in which to place the resident to assist with oral care?
Left lateral
High Fowler's
Supine
Lithotomy
The nursing assistant overhears a conversation about a resident on the elevator at work. The nursing assistant knows this is a violation of which patient right?
The residents right to be present when his care is discussed
The residents right to refute any statements made
The residents right to privacy
The residents right to medical care
Which of the following would the nursing assistant not chart as input?
Ice cream for snack
Soup at lunch
Intravenous fluids
Jell-O at night
The best position for a resident who is unconscious and needs oral care is which of the following?
High-Fowlers
Side-lying
Trendelenburg
Supine
Which of the following is the medical term for intestinal gas?
Feces
Flatus
Flank
Friction